Cancellation & Refund Policy

At YatriVista, we strive to provide a seamless travel experience. We understand that plans may change; therefore, the following cancellation and refund policy applies to all bookings made through our website or customer support.

1. Cancellation by Customer

Customers may request cancellation of their booking by contacting our support team through email or phone.

Cancellation charges will depend on:

• The destination
• Hotel policy
• Airline policy
• Vendor terms
• Time remaining before departure

Applicable supplier cancellation charges will be deducted before processing any refund.

2. Refund Eligibility

Refunds are applicable only for eligible cancellations as per the booking terms.

Refund amounts may vary depending on:

• Airline cancellation charges
• Hotel cancellation charges
• Transport provider policies
• Visa processing status (if applicable)
• Any non-refundable booking components

Certain promotional offers, discounted packages, convenience fees, visa fees, insurance charges, and government taxes may be non-refundable.

3. Processing Time

Approved refunds shall be processed within 7–10 business days after confirmation of cancellation.

The refund will be credited to the original payment method used during booking.

Actual credit timelines may vary depending on the customer’s bank or payment provider.

4. Non-Refundable Situations

Refunds shall not be provided in cases including, but not limited to:

• No-show by the traveler
• Failure to carry valid travel documents
• Visa rejection (unless specifically covered)
• Missed flights, trains, or buses due to personal reasons
• Early departure from the tour
• Unused hotel stays or sightseeing services
• Change of mind after booking confirmation where suppliers impose non-refundable conditions

5. Cancellation by YatriVista

If YatriVista cancels a booking due to operational reasons before the commencement of travel, customers will be offered either:

• A suitable alternative (subject to availability), or
• A refund of the amount paid for the affected booking, subject to deductions imposed by third-party suppliers where applicable.

6. Force Majeure

YatriVista shall not be liable for cancellations or interruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Landslides
• Epidemics or pandemics
• Government restrictions
• Political unrest
• War
• Civil disturbances
• Airline operational disruptions
• Weather-related conditions

Refunds in such situations shall be governed by the policies of the respective airlines, hotels, transport operators, or other service providers.

7. Modification Requests

Any request to reschedule or modify a confirmed booking is subject to availability and may attract additional charges imposed by suppliers.

Modification requests cannot be guaranteed.

8. Contact Us

For cancellation or refund-related assistance, please contact us.

YatriVista

Registered Address: Near Mote Ganesh Temple, Khasgi Bazar, Lashkar, Gwalior Dist.- Gwalior

Email: yatrivista.team@gmail.com

Phone: +91-83050 01044

Website: www.yatrivista.in